bao88 Privacy Policy

bao88 collects personal data through several channels: directly from you when you register an account or contact support, automatically through your use of the platform, and from third-party identity verification and payment processing partners. The categories of data we collect are described below.

Account Registration Data

When you open a bao88 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi) and postcode
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify your eligibility to use the bao88 platform, we may request:

• A copy of a government-issued photo ID (National ID card, passport, or driver's licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within the last three months)
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad wallet showing your registered mobile number)
• A selfie photograph or live video verification in certain circumstances

Financial Transaction Data

bao88 records all deposit and withdrawal transactions on your account, including the payment method used (bKash, Nagad, Rocket, Upay), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full payment credentials such as mobile banking PINs. Payment processing is handled by our payment partners, who maintain their own security and privacy standards.

Platform Usage Data

When you use the bao88 platform, we automatically collect technical and behavioural data including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, games played, bet history, and session duration
• Login timestamps and frequency of platform access
• Clickstream data and in-platform navigation patterns

This usage data helps bao88 detect unusual activity, improve platform performance, and tailor the experience to your preferences.

Communications Data

When you contact bao88 customer support via live chat or email, we retain records of those communications — including the content of messages exchanged — for quality assurance, dispute resolution, and compliance purposes.

bao88 uses personal data only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises how we use your data and the legal basis for each use.

Where bao88 relies on your consent to use your data (for example, for promotional communications), you may withdraw that consent at any time by contacting our support team or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

bao88 may share your personal data with the following categories of third parties under the conditions described below:

Payment Processing Partners

To facilitate deposits and withdrawals, bao88 shares necessary transaction and identity data with our payment processing partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These partners process your payment data in accordance with their own privacy policies and applicable financial regulations. bao88 does not share more data than is necessary to complete a transaction.

Identity Verification Services

bao88 may engage third-party KYC and anti-money laundering (AML) service providers to assist with identity verification. These providers receive only the data required to complete verification checks and are contractually bound to process that data solely for the purpose of verifying your identity on behalf of bao88.

Game Software Providers

The casino games and sports betting products available on bao88 are provided by certified third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive technical session data (such as a session token or anonymised player ID) necessary to deliver their games to your device. They do not receive your full registration or financial data.

Legal & Regulatory Disclosure

bao88 may disclose personal data to law enforcement agencies, courts, or regulatory authorities if required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or transfer of all or part of bao88's business, personal data held by bao88 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to the way your data is handled as a result.

bao88 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and gather analytics data that helps us improve the service. A cookie is a small text file placed on your device by your browser when you visit bao88.

Types of Cookies We Use

Most web browsers allow you to control cookies through the browser's settings. Please note that disabling strictly necessary cookies will impair the functionality of the bao88 platform and may prevent you from accessing your account or completing transactions. Instructions for managing cookies in common browsers are available in the help documentation for Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge respectively.

bao88 does not use cookies to collect sensitive personal data such as payment card numbers or identity document information. Cookies set by bao88 expire within a maximum of twelve (12) months from the date they are placed, after which they must be renewed.

Security Measures

bao88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS encryption on all data transmitted between your browser and bao88 servers
• AES-256 encryption for data stored in bao88 databases
• Role-based access controls ensuring that staff access only the data necessary for their job function
• Audit logging of all access to sensitive data categories, including KYC documents
• Regular security assessments and vulnerability testing of bao88 systems
• Multi-factor authentication requirements for internal administrative access to production systems

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bao88 will notify affected account holders without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

Data Retention Periods

bao88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied by bao88 are as follows:

• Account registration and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for a period of three (3) years following the resolution of the relevant support interaction.
• Platform usage and analytics data: Retained in anonymised or aggregated form for up to two (2) years. Identifiable usage data is retained for up to twelve (12) months.
• Marketing consent records: Retained for the duration of your consent plus three (3) years to demonstrate compliance.

When personal data is no longer required, bao88 securely destroys or anonymises it in accordance with our internal data disposal procedures.

bao88 respects your right to control your personal data. As a bao88 account holder, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data bao88 holds about you at any time. We will provide this information within a reasonable timeframe, free of charge for routine requests.
• Right to Rectification: If any personal data bao88 holds about you is inaccurate or incomplete, you may request that it be corrected. You can update basic account details directly within your bao88 account settings, or contact support for assistance with KYC-level data corrections.
• Right to Erasure: You may request that bao88 delete your personal data. We will honour such requests where there is no overriding legal obligation to retain the data (for example, we are required to retain transaction records and KYC documents for a minimum period under applicable anti-money laundering rules).
• Right to Restriction of Processing: In certain circumstances, you may request that bao88 restrict the processing of your data while a dispute about its accuracy or the basis for processing is resolved.
• Right to Object: You may object to bao88 processing your data on the basis of legitimate interest. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without penalty, though withdrawal does not affect any processing carried out prior to withdrawal.
• Right to Data Portability: You may request that bao88 provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider where technically feasible.

To exercise any of the rights listed above, please contact bao88 customer support via live chat (available 24/7) or by writing to support@bao88.bid. bao88 will acknowledge your request promptly and respond within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with notice.

The operation of the bao88 platform involves engagement with a number of third-party service providers. Where these providers process personal data on behalf of bao88, they do so as data processors acting under a written agreement that restricts their use of that data to the specific purpose for which it was shared. bao88 conducts due diligence on third-party processors to ensure that their data protection standards are consistent with our own obligations.

Game Content Providers

Live casino and slot games are delivered through software platforms operated by certified third-party studios. These studios may collect limited technical session data necessary to render their games within the bao88 interface. They do not receive personally identifiable registration or financial data unless this is strictly required for regulatory compliance in the context of a specific game or jackpot product.

Analytics Services

bao88 uses internal analytics tools to understand how players navigate the platform and identify areas for improvement. Where any third-party analytics provider is used, data shared with such providers is anonymised or pseudonymised before transmission so that individual players cannot be identified from that data alone.

Customer Support Tools

Our live chat support functionality is powered by a third-party customer communication platform. Messages exchanged via live chat are stored securely within that platform and accessed by authorised bao88 support staff only. The chat platform provider does not use your support communications for any purpose other than delivering the chat service to bao88.

bao88 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, changes in applicable law, or improvements to the bao88 platform. The date at the top of this document indicates when the current version became effective. Where changes are material — meaning they affect how your data is used in a way that could impact your rights — bao88 will notify registered account holders via email or an on-platform notification at least seven (7) days before the revised policy takes effect. Your continued use of the bao88 platform following that notice period constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically, particularly before submitting new personal information or engaging with new features of the platform. Previous versions of this Privacy Policy are available upon request by contacting our support team.

How to Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how bao88 has handled your personal data, please reach out to our support team:

• Live Chat: Available 24/7 directly within the bao88 platform — the fastest way to reach us.
• Email: support@bao88.bid (plain text — not a clickable link). We aim to respond to written privacy enquiries within two (2) business days.
• Business Hours: Our compliance team operates in Bangladesh Standard Time (BST, UTC+6), Monday to Friday.

bao88 is committed to resolving privacy concerns promptly and transparently. If you are dissatisfied with our response to your privacy enquiry, you have the right to escalate your concern through appropriate legal channels available in your jurisdiction.